Frequently asked questions
Are your gemstones genuine?
Yes. We work with genuine, natural gemstones, hand-selected for each piece. A few designs use clearly-labelled cubic zirconia accents alongside the natural stones — where that's the case, it's stated on the product page. We never pass simulated stones off as natural.
What does "one of a kind" mean?
Most of our pieces are made only once. Because each uses a unique natural stone, no two are identical — and when a one-of-a-kind piece sells, it's gone for good. If a piece is part of a small repeatable run, we say so.
How fast will my order ship?
Our pieces are finished and ready to ship — we're not a made-to-order wait. Orders are processed promptly and typically delivered within the standard timeframe shown at checkout. You'll get tracking as soon as it's on its way.
Do you ship internationally?
At the moment we ship within the United States only, with free U.S. shipping. We're working on expanding — join our email list to hear first.
What's your return policy?
We offer 14-day risk-free returns. If a piece isn't right, reach out within 14 days of delivery and we'll make it right. Items should be returned unworn and in their original packaging.
Will it irritate sensitive skin?
Our pieces are crafted in 925 sterling silver and are hypoallergenic and anti-tarnish, so they're friendly to most sensitive skin.
How is my order packaged?
Every piece arrives gift-ready, wrapped with care — so it's ready to give, or to enjoy the moment it reaches you.
How do I care for my piece?
Keep it dry, store it away from other pieces to avoid scratches, and wipe gently with a soft cloth. Avoid perfume and lotion directly on the stones to keep them bright.
Still have a question? Message us on WhatsApp or email contact@nizandaly.com.







